Last updated: July 2026. This is a standard policy prepared by your developer as a starting point. Please review and tell us of any changes before launch.
Our 30-Day Return Policy
We want you to be completely satisfied with your Walton Multiback Reacher. If you are not happy with your purchase, you may return eligible items within 30 days of the delivery date for a refund or exchange.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- Proof of purchase (your order number or receipt) is required.
- For hygiene reasons, certain personal-care attachments cannot be returned once opened unless they are defective.
How to Start a Return
To begin a return, contact us at [your contact email] with your order number and the reason for the return. We will provide instructions and a return address. Please do not send items back before contacting us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the cost of return shipping and replacement.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at [your contact email] with photos of the damage, and we will arrange a replacement or full refund at no cost to you.
Questions
If you have any questions about our return policy, please reach out through our Contact page.