Last updated: August 5th, 2026
Our Return Policy
We stand behind the quality of Walton Multiback Reacher products. However, due to health and safety regulations for personal-care and hygiene items, our return policy has important categories:
Non-Returnable Items
Cosmetics and hygiene tools cannot be returned once purchased. This includes:
- Scratcher Attachment
- Massage Roller Attachment
- Vulcan Grip Attachment (with Applicator or Scrubber)
- Zipper Puller Attachment
- Loofah Attachment
- Shower Caddy
- Massager Attachment
- Back Razor Attachment
- Electric Shaver / Razor Attachment
Why We Cannot Accept Returns on Hygiene Tools
These items are classified as personal-care and cosmetics tools under health and safety regulations. Once a hygiene or cosmetics product has left our facility, we cannot guarantee its integrity, cleanliness, or safety — even if it appears unopened or unused. For this reason:
- Health & Safety: Cosmetics and hygiene tools must maintain strict sanitation standards. We cannot re-sell or redistribute items that may have been exposed to contamination.
- Regulatory Compliance: Health Canada and provincial regulations prohibit the resale of opened or used personal-care items.
- Your Protection: By accepting returns, we would risk passing on items that don’t meet our hygiene standards. We choose not to do that.
We appreciate your understanding — this policy exists to protect both your health and ours.
Returnable Items
The Walton Multiback Reacher handle itself may be returned under these conditions:
- The handle must be unused, in original condition, and in original packaging
- Returns are accepted within 30 days of the delivery date
- Proof of purchase (order number or receipt) is required
- The handle must show no signs of use, damage, or wear
How to Return the Reacher Handle
- Contact us at contactwaltonreacher@gmail.com with your order number
- We will review your request and provide return instructions
- Do not send the item back before receiving approval — this ensures we can track your return
Refunds for Returnable Items
Once we receive and inspect your returned handle, we will notify you of approval or rejection within 5–10 business days. Approved refunds are credited to your original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear.
Return Shipping: Customers are responsible for return shipping costs unless the handle arrived damaged or defective.
Damaged or Defective Items
If any item arrives damaged or defective:
- Contact us within 7 days of delivery with photos of the damage
- Email: contactwaltonreacher@gmail.com
- We will provide a replacement or full refund at no cost to you, including return shipping
Questions?
For questions about our return policy, please contact us through our Contact page (/contact-us/) or email contactwaltonreacher@gmail.com